This website is operated by Chocolatierella.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce
platform that allows us to sell our products and Services to you.
GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting
networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

 We are not responsible if information made available on this site is not accurate, complete or current. The material on
this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary,
more accurate, more complete or more timely sources of information.
MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or
per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the
right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update
your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions
and contact you as needed.
ms of Service.

Collecting Personal Information

When you visit our website, we collect certain information about your device, your interaction with the website, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels 
• Disclosure for a business purpose: shared with our processor Shopify 
• Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site

Order information

Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Source of collection: collected from you.

Disclosure for a business purpose: shared with our processor Shopify 

Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, paypal, email address, and phone number.

• Customer support information
• Purpose of collection: to provide customer support.
• Source of collection: collected from you

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

Last updated: 18.02.2023

We deliver within the UK only, at a fixed fee of £4. We use Royal Mail 2nd Class. Proof of postage and a tracking number is obtained with each delivery.  If you live in the area, you can collect your chocolates for free, you'll see an option for that at the checkout.

The orders are sent within 5 working days, but during warm weather or Christmas, which is our busiest time, it can sometimes take up to 10 days. If it's a large order, please allow us up to 10 working days for dispatch.

Each item is handmade and quality checked. We pack your orders with care, using bubble wrap, and we use ''Fragile'' stickers on all parcel boxes. Once the parcel leaves our premises, we are no longer accountable for any damages. We do not replace or refund for any items damaged via postal system. Unfortunately, this is out of our control and is at the risk of the buyer using this service.

On the rare occasion that orders are missing, please contact us for some solutions. Before that, make sure to check with your neighbours, in case the parcel has been delivered to them. We are unable to class your order as missing until 14 working days have passed to comply with Royal Mail guidance. 

We do not post our products during unusually hot weather, as the quality of our chocolate will be affected by the heat and will not arrive in good condition. If the UK temperature rises above 25 degrees Centigrade in the area the products are being sent from or posted to, we will temporarily suspend posting them, and hold your Product unless we have in writing or email that you (the customer) with the postage to go ahead at your own risk. The customer will be given a choice to wait for the weather conditions to ease or receive a refund.

All of our chocolates are made in a kitchen where all common allergens are present including NUTS, PEANUTS, SESAME, MILK, GLUTEN, WHEAT and EGGS. We cannot guarantee any of our chocolates are free from allergens due to the risk of contamination. 

Please note that the chocolate base has a best before date of 1 year, however, due to the variety of toppings used, we recommend eating your chocolates within 3 months from the date of purchase. Each product has a full ingredients list and a ''best before'' date on the packaging.

1. Don’t keep your chocolate in the fridge

Although you might be tempted, resist any urges to keep your chocolate in the fridge! Here are two reasons why: 

• Chocolate will absorb the aromas of the fridge. The cocoa butter in chocolate is great at soaking up any nearby odours. So if you’ve got cheese, fish, onions or really any other food items in your fridge, the smells will transfer. The result will be that your chocolate will taste of those other items in the fridge and lose its original aroma. 
• Chocolate is sensitive to temperature fluctuations. Exposing the chocolate to warm temperatures after it has been refrigerated will cause sugar bloom. Why? Because the sugar in chocolate will be attracted to the moisture that collects on the bar as it’s warming up. This causes the sugar to rise to the top of the bar and dissolve. As the moisture evaporates the sugar crystals are left at the top. This is why your chocolate will have a white, dusty appearance. Sugar bloom affects both the texture and taste of the chocolate.

2.Do store it in a cool, dry place

The perfect place to store your chocolate is in a dry, cool, and dark place. Ideally, the temperature should be consistently around 15°C to 18°C (59°F – 64°F). The relative humidity needs to be below 55%.

If kept in these conditions, the state of chocolate can stay unchanged for months, sometimes even years. An ideal place for keeping chocolate is in an odourless tin or box within the pantry. This brings us onto point number 3.

3.Do keep it in an air-tight container

Keep your chocolate in an air-tight container to keep it from odours or moisture. Remember, the cocoa butter in chocolate takes on the aromas of nearby objects. That’s why it’s a bad idea to keep your chocolate where you keep your coffee. Some chocolate bars come in resealable packaging. If it doesn’t, then we recommend using a ziplock bag to keep the chocolate fresh. 

4.Don’keep it lying around in the light

When chocolate comes into contact with light and air, it undergoes a process known as oxidation. The oxidation of chocolate will cause it to bloom and impact the flavour and texture of the bar. Keeping chocolate in the light may also cause it to heat up and melt. This in turn will alter the chemical structure of your chocolate and cause it to bloom.